Refund policy

Return & Refund Policy

We take great care in preparing and shipping our teas.
As our products are food items, we generally do not accept returns or exchanges once an order has been delivered.

However, if your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.
We will be happy to review the situation and offer a replacement or refund where appropriate.

Please contact us at:
info@mizuki.com

We kindly ask that you include your order number and, if possible, photographs of the issue.

Thank you for your understanding and support of small-batch Japanese tea craftsmanship.